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As promised, here is a detailed report on each of the items listed that must change at AT&T. And lets start with....

Attendance
Every employer has an attendance policy, but the policy at AT&T screws everyone. Now, there are people who take advantage of the system and deserve to be fired. But others have legitimate reasons for an absence. This system of points is flawed on multiple levels. To break it down in lay terms, here is the policy.

1. Don't get sick EVER
2. Don't allow your family or friends to die
3. Don't allow bad weather to stop you from driving to work
4. Don't let your family get sick or have surgery. And of they do you cant be there
5. Don't have kids (Refer to rule 4)
6. At that, don't have a family or get pregnant
7. Make sure you don't have any car problems
8. Make sure if you or your family has a medical emergency, give 48 hours and use PDO.
9. Don;t have a heart attack. But if you do make sure you die so your family will get your employer sponsored life insurance before they fire you for not being at work. (You think it is a joke?)
10. Don't believe in God. Why do I say that? Ask the two former employees from Texas who sued AT&T and got paid $$$ for being discriminated against and leaving work for a religious event.
11. If there is a tornado or hurricane (Or snow storm if you live in a cold area) you still have to go to work. They tell you that since you are a utility company employee, you are exempt from the emergency situations that require most everyone else to stay home.

Bottom line amounts to being at work no matter what. There have been people taken out of AT&T in ambulances that have been fired for leaving work early. It is true. These are not just rumors, they are factual stories.

There have been other cases of people being fired of going to a funeral of a family member. AT&T defines who family members are. So, if the parent or grandparent of your spouse dies, they do not qualify as your family and you will not be excused from work to go to their funeral.

Most employers can look past their attendance policy in certain cases, especially when it comes to life, death, and health situations. AT&T does not feel they have to be humane with their employees.

SHAME ON YOU AT&T

Help! We are sinking!

AT&T really does not care about their employees. And at that, AT&T does not care about their customers. I sometimes wonder if the policies are reviewed at the top or if middle management takes it upon themselves to make us work in fear.

Working In Fear
On a daily basis, you constantly worry about losing your job. What are reasons that would cause you to lose your job? I will detail them here and elaborate later on each one.

• Attendance (An unequal policy that screws everyone equally)
• Metrics (Completely unreasonable and not geared toward helping customers)
• Politics (Many managers will go out of their way to fire you if they dont like you)
• Limitations (If you help a customer too much you are getting fired!)
• Intimidation Tactics (Certain managers love to make idle threats that are so idle)

In upcoming posts, each of these subjects will have its own post that will bring details to light that will blow your mind. If I have left anything out, feel free to email me and let me know.

Who cares? We know AT&T doesn't!

You would think that being good to your employees would make the work environment and moral at a level that is appealing. Not AT&T! The modus operandi at AT&T is the beatings will continue until the moral improves. Submit or be subdued; not a fun environment. It could be a great place to work if the upper management would make some serious changes. (More on this later)

To AT&T, customers don't matter, employees don't matter, and employees families don't matter. Some of us actually like helping customers, but that is not our job. Our job title and description are all about helping the customer, but when you get into the company you quickly learn the truth. Its almost like joining a cult.

When will it get better?

We hope soon. Again... change and awareness. WE NEED YOUR HELP TO MAKE THIS HAPPEN!

At AT&T there are too many chiefs and not enough indians. The chain of command is ridiculous. There is a manager for a manager for a manager for a director for an area director for a vice president.. it goes on and on. At some level you just want to ask what they do for the company besides sit in an office and look busy on conference calls. Way over paid to sit and micro manage and go out of their way to make employees miserable. (LOTS more on this later!) Its high time to let some of these people go and distribute those salaries to the people doing the real work.

Management thinks we are all replaceable and their solution is to outsource jobs. Well, I cant count the amount of calls that are transferred back to me from offshore EVERY DAY because the customer wants to speak with an American here in the United States. Even customers are getting angry about AT&T policy!